Web/Digital Social Media Director

Requisition ID: 2026-4635 Job Summary:

Artemis is seeking a full-time Web/Digital Social Media Director to lead the digital and social media component of CBP’s Trusted Traveler Program (TTP) marketing support services. This individual will be responsible for directing social media content and graphic design, website and digital communication mock-ups, and the digital/social elements of the program’s Strategic Communications Plan and Media Buy Plan. This role drives execution across social platforms, ensures brand-consistent messaging to domestic and international audiences, and applies web, content management system (CMS), and paid digital advertising expertise to support program-wide reach and engagement goals.

The Web/Digital Social Media Director role requires a self-starter, proactive problem solver and action-oriented team player with previous experience in digital marketing, web management, and social media strategy. This position needs an individual that is committed to providing superior service, poised under pressure and has a positive and flexible attitude. This is a contingent hire position.

Remote work is anticipated. However, occasional travel for client engagements may be required. Primary Responsibilities: * Lead the development, execution, and daily management of social media content and graphics across TTP channels (including Instagram, X/Twitter, and YouTube). * Direct the creation of UX and graphic design mock-ups for website updates, SMS messaging, email communications, and mobile application features supporting the program’s digital properties. * Oversee the digital and social media components of the Strategic Communications Plan and Media Buy Plan, ensuring alignment with program KPIs such as engagement rate, sentiment analysis, conversion rate, and acquisition rate. * Manage paid digital and social advertising campaigns, applying technical knowledge of social media platforms and CMS to optimize performance and reach. * P