Guest Relations and Marketing Coordinator

Guest Relations & Marketing Coordinator

Join Our Team – Inspire the Next Generation of Foodies!

Part-Time | 10–15 Hours Per Week | Hybrid

Job Summary

At Sprouts Cooking School, we are committed to providing high-quality children’s cooking experiences that enrich and inspire children and their families. The Guest Relations & Marketing Coordinator plays an important role in both the guest experience and the way our brand is communicated to the community.

Our ideal candidate has experience in a growing, fast-paced small business and is an excellent communicator, creative thinker and problem solver. This person is organized, self-motivated, adaptable, detail-oriented and comfortable balancing customer communication, event coordination and marketing responsibilities. They take ownership of their work, respond well to direction and enjoy working collaboratively with a small, dedicated team.

Guest Relations

• Provide responsive, friendly and courteous service and communication so every Sprouts guest feels welcomed and well cared for.
• Manage Guest Relations email and phone communication for classes, camps, birthday parties, private events and other Sprouts programs.
• Answer and return guest emails and phone messages daily, with guest inquiries responded to within 24 hours.
• Become a Sprouts specialist who can confidently answer questions about programs, policies, registrations and the guest experience.
• Provide clear food-safety and allergen-awareness information to guests in accordance with Sprouts policies.
• Provide in-store guest service and troubleshooting when needed.
• Build relationships with existing and new customers and look for opportunities to strengthen the guest experience.

Event Coordination

• Coordinate birthday parties and private events, including guest communication, booking details and event preparation.
• Enter and maintain parties and events in Sprouts scheduling and booking systems and help ensure