Enterprise Account Manager (Marketing Agency Experience)

Improvado

is an AI-powered marketing data platform built for mid-market and enterprise teams. We help companies automate complex marketing data workflows, unify data at scale, and surface insights through BI and AI. Brands like ASUS, Docker, Activision, and H&R Block rely on us to simplify analytics and improve marketing performance.

We’re a fast-growing Series A startup backed by $34M in funding and driven by a team that moves fast, stays curious, and cares about high-quality execution.

About The Role

We are looking for an Enterprise Account Manager who will play a critical role in delivering and overseeing the full spectrum of Improvado’s Product & Services offerings. This is a hands-on leadership position — not just facilitation — requiring someone who can independently execute complex projects while bringing deep expertise in at least one of the following areas: solution design and architecture, data modeling, marketing, or BI/data visualization.

Success in this role is defined by seamless execution of our projects, the ability to influence outcomes through subject-matter expertise, and consistently driving value for our clients.

### Key Responsibilities:

• Able to work with clients to utilize marketing analytics and AI tools to analyze campaign performance, derive insights, and optimize strategies
• Prioritize customer success with a strong commitment to high-quality support and delivery.
• Independently create detailed project and resource plans while collaborating closely with clients and internal Professional Services practice leads.
• Lead strategic client meetings and consultations, providing guidance and expertise.
• Manage client relationships end-to-end, maintaining accountability throughout the entire client lifecycle. Including contract discussions, upsell opportunities research, and budget management.
• Partner closely with Sales, Engineering, Product, and Support teams to ensure alignment with company goal