Social Media Customer Care Agent, Remote, Buffalo Region

The opportunity

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Delaware North is hiring a full-time Social Media Customer Care Agent to join our team in Buffalo, New York. As a Customer Care Agent, you will be responsible for communicating with guests via a variety of social media platforms and act as a representative of the company.

This position is remote but will require some in person visits to our corporate office in Buffalo, NYPay -------

$16.00 - $17.00 / hour Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

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We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:* Weekly pay * Training and development opportunities * Employee discounts * Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.What will you do? ---------------------

* Monitor social media channels and respond quickly and professionally to engagements on Facebook, Twitter, and other platforms * Act as a brand ambassador and provide consistent service to guests * Escalate guest dissatisfaction to the appropriate department * Attend and actively participate in department meetings * Follow social media protocol and adhere to guidelines More about you ------------------

• Previous customer service experience, including written forms of customer service
• Excellent written communication skills including grammar, sentence structure, and spelling
• Experience using various social media platform
• Computer literate with strong typing skills and the ability to