Customer Marketing Manager

Location

Our Customer Marketing Manager will be an integral part of our global Marketing team. This role is remote-based, ideally in EST or CST in the US or Canada.

Who We Are

DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state - from planning to production.

Delivering DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency.

With decades of multicloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more. An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide.

The Opportunity

The Customer Marketing Manager, reporting to the VP, Global Marketing, is responsible for driving incremental revenue from DoiT's existing customer base by marketing new product releases and services to the customers most likely to adopt them.

This role is not a generic communications function. It works closely with Customer Success Managers (CSMs) and Account Managers (AMs) to turn customer insight into targeted, revenue-generating marketing.

You will partner with CSM and AM teams, Product Marketing, and Data/Analytics teams to identify which customers are most likely to adopt new products and services, and build campaigns that reach them through the channels customers actually use - customer portals, Slack, email, and other high-signal, non-paid channels.

This role sits at the intersection of

• Customer marketing and lifecycle campaigns
• Cross-sell and upsell enablement for CSMs and AMs
• Owned-channel campaign development (portal, Slack, email)

You are accountable for turning customer insight int