Bilingual Marketing Operational Specialist

Want to LOVE where you work and get full training to do it?

Jacoby & Meyers is the nation's pre-eminent law firm protecting consumers since 1972. We are currently seeking a smart and determined Bilingual Marketing Operational Specialist to join our growing team. At Jacoby & Meyers, every single employee gets to make an impact. Our values guide the way we work with each other. It's a culture where you have the freedom to experiment and push your talents as far as they can go.

Job Title

Bilingual Marketing Operational Specialist

Type of Position

Full Time

Location

Fully Remote

Pay Range

$20-26/hr

Job Description

Core duties and responsibilities include the following. Other duties may be assigned.

Key Responsibilities

• Conduct outbound calls to clients to better understand their current situation
• Offer clients a clear and compelling overview of the firm's commitment to their case and the benefits of continuing representation with the firm.
• Build rapport with clients by actively listening to their concerns and addressing them with empathy and professionalism.
• Work closely with the client's current case handler and/or attorney to obtain case updates and
• background information prior to conducting outreach, ensuring all client interactions are informed and aligned.
• Identify and escalate unresolved client issues to the appropriate department for prompt resolution.
• Collaborate with the Client Advocate and Operations team on initiatives and projects aimed at improving the overall client experience throughout the case lifecycle.
• Assist the Turn-Down team with additional tasks and projects as needed to support day-to-day operations.

Qualifications

• Prior personal injury experience and a thorough knowledge of the personal injury law case progression is required.
• Excellent listening skills and the ability to de-escalate volatile situations.
• Strong communication skills, both verbal and wr