ADMINISTRATIVE, CLIENT CARE & MARKETING COORDINATOR

Caring Hands PCS LLC is a growing non-medical personal care agency committed to providing dependable, compassionate, and professional services to individuals in their homes. We are seeking a reliable, organized, and personable Administrative & Client Care Coordinator to support our daily operations and serve as a primary point of contact for clients, families, caregivers, and potential employees.

Position Summary

The Administrative & Client Care Coordinator will help manage routine office communications, support caregivers, and conduct client visits. The ideal candidate must be professional, compassionate, organized, comfortable speaking with different personalities, and able to handle confidential information appropriately.

Primary Responsibilities

* Answer and return business telephone calls professionally Respond to routine questions from clients, families, caregivers, and applicants Communicate schedule changes, reminders, and agency updates to employees Conduct scheduled client visits and routine wellness check-ins Follow up with clients and families regarding satisfaction and service concerns Report significant client or employee concerns directly to the owner Assist with scheduling interviews and communicating with applicants Help collect onboarding documents and maintain organized employee and client files Monitor employee credentials and notify management of upcoming expiration dates Assist with drafting and sending routine emails, notices, and reminders Maintain accurate records of calls, visits, concerns, and follow-up actions Protect confidential client and employee information Perform other administrative duties as assigned

This Position Does Not Include

This is not an HR Director or sales position. Final decisions regarding hiring, discipline, termination, payroll, agency policies, and serious compliance matters will remain with the owner.

Qualifications

* Previous administrative, customer service, healthcare,