Social Media Specialist

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We are dedicated to hiring outstanding individuals who share in our commitment and passion in serving our guests. Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are.

Position Summary

This position is responsible for assisting the Marketing Manager with the execution of media strategies that grow positive brand visibility, improve customer service, and create a social environment conductive to increasing revenues. Duties range from content creation across a variety of social platforms to monitoring of user-generated brand-related activity and online reviews, as well as tracking and reporting on related data and analytics.

Primary Duties and Responsibilities

• Promotes superior guest service.
• Maintains, and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani.
• Assists in the creation and execution of relevant brand content across a variety of social media platforms, in conjunction with the Marketing Manager.
• Schedules and executes social media messaging
• Utilizes social media monitoring tools and first-hand observations to keep pace with tracking and reports out on posted information found in social media spaces, industry related spaces and public spaces.
• Partners with guest experience to monitor and manage ilani’s online reputation by responding to posts, comments, messages, and online reviews.
• Assists with researching discussions, postings, and comments found in the social communities to identify trends, opportunities, and issues.
• Provides timely notification to the Marketing Manager & the Guest Experience Manager on any public i