Senior Marketing Operations Support Analyst (contract)

Please note that this is a contract role providing services to Hilton through Talent Solutions. If you are selected for this role, you will be employed by Talent Solutions and will not be an employee of Hilton. Contract workers are not employees of Hilton or any of its subsidiaries, nor will they be eligible for Hilton benefits.

***US based remote role with a preference for a candidate near McLean, VA or in ET or CT***

Job Summary

This is an exciting opportunity to play a meaningful role within a dynamic Marketing Operations team that powers one of the world's most recognized hospitality brands. In this individual contributor contract role, you will serve as a front-line support and enablement resource for team members across Marketing and Loyalty, helping them get the most out of a shared work management platform. You will translate real business needs into practical, system-supported solutions, build and maintain instructional and onboarding content, and ensure that users across teams can work efficiently, consistently, and with confidence. By identifying patterns, improving processes, and delivering reliable operational support, you will help drive adoption, governance, and operational excellence across a large and collaborative marketing organization.

Responsibilities

• Partner with Marketing Operations team members and business stakeholders to understand process needs, translate them into system-supported ways of working, and reinforce consistent adoption across teams.
• Build and update work management system elements, including bases, interfaces, dashboards and reporting views, automations, and other process tools that improve efficiency and effectiveness for Marketing, Loyalty, and Luxury teams.
• Provide prompt front-line support for functionality and how-to questions, issue reports, access questions, training needs, and process guidance requests.
• Triage support requests before escalation, supplying the