Retention Marketing Manager

360training

At 360training, we’re a trusted leader in online training and certifications, dedicated to empowering individuals and organizations to achieve their goals. With an expansive library of regulatory-approved courses and a commitment to innovation, we help customers get and keep the jobs they want.

Our culture is built on two core values: Deliver Results and Do the Right Thing. These values shape every aspect of our work, creating a collaborative environment where employees thrive. We invest in our people with opportunities for professional growth, performance-based rewards, and comprehensive benefits that support you personally and professionally.

If you’re ready to make an impact, grow your career, and join a team that values your contributions, 360training is the place for you.

This is a remote position and we are looking to hire in the following states

AZ, FL, GA, NJ, PA, TN, TX, UT, ID, MI, MO and WI

Retention Marketing Manager

We are looking for a Retention Marketing Manager to manage customer retention strategy and performance across the customer lifecycle. This role manages a team responsible for lifecycle email, organic social, direct mail, reviews, and brand reputation. You will help set direction, prioritize work, and improve performance across channels, while ensuring efforts are aligned to business goals.

You will also work closely with the various Marketing channels, Product, Data Analytics, and other teams to improve customer experience and retention outcomes and serve as a key retention marketing partner reporting to the Director of Marketing Services. This is a full-time remote position.

Key Responsibilities

* Manage retention performance across the customer lifecycle, including engagement, renewal, and win-back * Manage and develop channel owners across email, social, direct mail, and reputation * Set priorities and ensure work is aligned to business impact,