Manager, Customer Marketing

About PDQ

PDQ, founded in Salt Lake City, UT, USA, makes device management simple, secure, and Pretty Damn Quick. IT teams use our products to reduce complexity, improve efficiency, and enhance control in their unique environments. We are backed by TA Associates and Berkshire Partners, top-tier global private equity firms.

Our Core Values

* Honesty: You communicate transparently and build trust through your actions. * Ownership: You take responsibility for outcomes and follow through on commitments. * Collaboration: You value diverse perspectives and work effectively across teams. * Improvement: You actively seek opportunities to learn, grow, and innovate. Location

* Remote, US: This position is open to candidates residing in any of PDQ’s open states: AR, AZ, CO, CT, FL, GA, ID, IL, IN, KY, MD, MI, MN, MO, NC, NH, OK, OR, TN, TX, UT, VA, WA, WI.

About the role

The Manager, Customer Marketing will be responsible for developing, implementing, and overseeing marketing programs and initiatives that target our customer base to engage, grow, and retain accounts across our suite of products. You will oversee a team of Customer Marketing professionals and work closely with cross-functional teams to drive customer engagement, loyalty, and advocacy, contributing to customer retention and revenue growth.

Why this role matters

• Build, implement, and oversee the customer marketing strategy, ensuring valuable customer experiences across the lifecycle that drive customer loyalty, retention, expansion and advocacy.
• Partner with other marketing teams, including email marketing, content marketing, product marketing, and marketing operations, to ensure cohesive, integrated marketing efforts.
• Manage a team of Customer Marketing professionals, providing guidance, mentorship, and support.
• Oversee the achievement of Customer Marketing goals for engagement, cross sell, and upsell across owned and un-owned (self-se