Growth Specialist — Restaurant Technology & Client Success

Alpha | Winfield, IL / Chicago Area

Full-time

Base salary: $75,000-$85,000 + performance bonus eligibility

Travel: Approximately 50-75% in the field

ABOUT ALPHA

Alpha helps small and medium-sized restaurants succeed through POS systems, payments, restaurant technology, and dependable support.

We take a consulting approach. We learn how each restaurant operates, understand what the owner is trying to accomplish, and help them use technology in ways that actually improve the business.

Our mission is simple: Turn tech into profit.

We are an entrepreneurial, growth-stage company that believes restaurants should not have to choose between good technology and people who genuinely care about their success.

THE OPPORTUNITY

This is a relationship-driven customer success role for someone who understands restaurants and likes solving real business problems.

You will own the ongoing relationship with a portfolio of approximately 200 restaurant clients and growing across the Chicago area.

Your job is not simply to check in with customers. You will become someone restaurant owners trust to understand their operation, help them get more value from their technology, identify opportunities for improvement, and take ownership when something goes wrong.

The role combines customer relationships, restaurant consulting, technology, retention, and account growth.

You will report to the Sales and Growth Manager and work closely with Alpha's Support, Projects, Sales, Finance, and technology partners.

WHAT YOU WILL OWN

Build trusted restaurant relationships. Develop strong relationships with owners, operators, and managers. Learn how each business operates, what matters to the owner, where they are struggling, and where Alpha can create more value.

Help restaurants improve. Identify practical opportunities to increase sales, save time, reduce errors or costs, improve online ordering, strengthen loyalty, improve reporting, simplify staff workflows,