Director, Customer Marketing

*ConnectWise is an industry and Global leading software company* *with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps* *over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.*

*Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.*

*Game-changers, innovators, culture-lovers—and humankind.*

*We invite discovery and debate. We recognize key moments as milestones.*

*We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.*

Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!

### Director of Customer Marketing

The Director of Customer Marketing owns the strategy and execution for driving customer retention, expansion, adoption, and lifecycle engagement across our installed base. This is a lean, high-impact function designed to serve as the hub between Customer Success, Product, Product Marketing, and Demand Generation, identifying the right customer signals at the right moments and activating programs that improve retention, accelerate product adoption, and drive revenue growth.

This role is focused on building a modern, signal-driven customer marketing engine that leverages product usage, account health, lifecycle milestones, and customer behavior to create meaningful business outcomes. Success will be measured by impact on retention, expansion, adoption, and customer value realization rather than campaign activity alone.

### Key Responsibilities

* Retention Strategy & Execution: Build and scale always