Digital Marketing Coordinator

JOB POSITION OVERVIEW

The Digital Marketing Coordinator supports our Account Services team by turning client conversations, priorities, and strategies into organized, actionable marketing projects.

You will help prepare for client meetings, participate in meetings, take detailed notes, identify next steps, and translate those conversations into clearly assigned actions in our project management software.

From there, you will help own those actions through completion by coordinating across departments, tracking progress, following up proactively, identifying blockers, and escalating issues when needed.

This is a fast-paced, fully remote role for someone who is highly organized, action-oriented, an excellent communicator, and comfortable managing multiple clients and priorities at once.

We can teach you our processes, services, and marketing strategy. You must bring the initiative, communication skills, accountability, technical confidence, and follow-through needed to succeed in a remote agency environment.

JOB RESPONSIBILITIES & DUTIES

Client Support and Account Services

• Support Senior Account Services leadership in the day-to-day management of assigned client accounts.
• Prepare for client meetings by reviewing project statuses, open actions, deadlines, reporting, and previous notes.
• Attend and actively participate in client meetings, capturing decisions, action items, owners, deadlines, and follow-up needs.
• Communicate professionally with clients through meetings, email, and other channels.
• Follow up with clients for approvals, feedback, assets, decisions, or information needed to keep work moving.
• Help translate marketing strategies, reporting, technical information, and team updates into clear client communication.
• Maintain a positive, solutions-oriented approach when handling client questions, concerns, or negative feedback.
• Proactively communicate account risks, blockers, and important updates to Account Servic