Client Services Lead (Digital Marketing Agency, Remote)

Client Services Lead — Alpha Key Digital

Alpha Key Digital is a Northeast Ohio digital marketing agency serving aesthetic medicine practices (plastic surgery, dermatology, medical spas) and premium home and professional service businesses. SEO, paid media, web design, content, and video. We've been doing this for a decade, we're small on purpose, and our clients stay for years.

We're hiring our first Client Services Lead: the person who will own how work gets done here.

The role

You'll take full ownership of the client lifecycle from kickoff through renewal. That means setting the strategy for each account, directing our specialist contractor bench (SEO, paid media, development, video), owning whether the marketing actually performs, and being the person clients count on week to week. Our founder stays close to relationships and new business. You own the machine that delivers.

This is not a coordinator role with a bigger title, and it isn't pure account management. You'll be accountable for results, not just for communication about results. As the portfolio grows, this seat builds the team underneath it.

What you'll do

• Serve as primary point of contact for clients: check-ins, reporting calls, strategy updates, onboarding
• Own marketing outcomes across SEO, paid search, paid social, and websites for every account
• Review performance data monthly, know why numbers moved, decide what changes, and defend the call
• Review contractor deliverables critically and hold quality and timelines
• Own the monthly reporting cycle and client-facing summaries
• Protect account profitability by managing hours and scope against what the client pays
• Run Asana as the source of truth and build documented, repeatable delivery processes
• Run monthly one-on-ones with contractors and clear their blockers
• Report directly to the founder with a standing weekly strategy session

Required qualifications

* 3+ years inside a digital marketing agency, with