Social Media Representative, Digital Communications

Social Media Representative, Digital Communications

Tailored Brands is a leading specialty retailer of menswear, including suits, formalwear, sportswear, and a broad selection of business casual offerings. Our brands include Men's Wearhouse, Jos. A. Bank, Moores and K&G Fashion Superstore, which offers merchandise for the entire family. We help people love the way they look and feel for their most important moments by delivering personalized products and services through our convenient network of stores and e-commerce sites. About the Job The Social Media Representative supports a consistent, high-quality customer service experience across the company’s social media channels. This role works with other teams to resolve customer issues, address concerns, and ensure communications are accurate and professional across social media and other channels. Reporting to the Manager of Digital Communications, the Social Media Representative performs a variety of responsibilities that support effective customer engagement and communication. What You’ll Do | Key Accountabilities* Monitor, engage with, and respond to inbound social media messages and reviews across multiple channels and platforms. * Maintain Tailored Brands’ voice and adhere to established department policies and procedures while creating positive outcomes for customers and the company. * Review and respond to cases in CRM as assigned. * Engage with customers and provide exceptional customer service in every interaction. * Attend team meetings to stay up to date on policies, processes, and company initiatives. * Tag, track, and escalate trending topics through social media, providing feedback related to customer-contact drivers, products, and website issues. * Complete and submit individual daily productivity reports. * Gather and summarize weekly data on trends and volume drivers. * Additional duties as assigned.

What You’ll Bring | Skills & Experience

* High school diploma or e