Senior Content & Customer Marketing Manager (Remote)

Do you enjoy turning complex products, government operations, and customer outcomes into clear, credible stories? Are you energized by building both the content engine and the customer programs that help a growing organization earn trust? If so, you may be the right fit for Grant Street Group.

Grant Street Group builds software that helps government agencies deliver critical financial and public services. We’re looking for a senior marketer who can turn client expertise and outcomes into a credible market presence and stronger client relationships. This is a hands-on builder role. You’ll set the strategy, build practical processes, and create high-quality work—from interviewing executives, subject-matter experts, and government clients to turning ideas into published content.

### What You’ll Do

• Build and manage an editorial roadmap aligned with GSG’s priorities, deciding which stories to tell, for whom, and in what format.
• Research, interview, write, and edit thought leadership, market perspectives, client stories, case studies, reports, emails, web content, campaign assets, executive bylines, webinar narratives, and social content.
• Create a repeatable process for identifying customer outcomes and proof points, then develop a bench of client references, speakers, and advocates for case studies, webinars, events, sales references, and co-marketing.
• Draw out strong points of view from GSG executives and subject-matter experts and turn their expertise into distinctive market-facing content.
• Partner with Client Success and operations leaders on voice-of-client programs, including relationship surveys or NPS; own communications, response capture, analysis, reporting, and insight-sharing.
• Establish lightweight standards for content intake, prioritization, review, approvals, voice, reuse, distribution, and performance measurement.
• Partner with Growth Marketing to distribute content across campaigns, web, email, social, and events