Principal Solution Marketing Manager, AI

We’re UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.

We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.

Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.

Let’s build experiences people love—together.

The Opportunity

We’re looking for a Principal Solution Marketing Manager to define how we bring our AI solutions to market and help establish UserTesting as the human network behind AI.

This is a senior individual contributor role for a marketer who understands how AI systems are trained, evaluated, adapted, and deployed—and, importantly, where high-quality human judgment fits into those workflows.

You’ll become an expert on the organizations building and deploying AI, from AI labs and agent builders to enterprises, AI data providers, evaluation companies, and services partners. You’ll turn that market and buyer understanding into differentiated positioning, compelling solutions, effective go-to-market strategies, and sales enablement that resonates with sophisticated technical audiences.

At the heart of the role is a simple idea: AI systems depend on high-quality human judgment to train, correct, evaluate, and improve them. You’ll help articulate how our network of qualified people and our rigorous approach to capturing human judgment can tu