Marketing Operations Manager

Marketing Operations Manager - Communications & AI Systems

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About the role

Pathpoint is looking for a Marketing Operations Manager to join the Business Operations team — we don't have a dedicated marketing team, but we're searching for someone to build, own, and run the production systems behind how we quote, bind, and service E&S insurance for 25,000+ agencies nationwide. This role exists to make our communications best in class: everything an agent or insured hears from us, across email, campaigns, and telephony, and the AI systems that increasingly draft and drive it. In parallel, you'll build the automations that keep agents and insureds informed without anyone having to reach out in the first place.

You will take end-to-end ownership of our communications domain: lifecycle and campaign messaging, our shared email operations layer, our telephony and conversation-intelligence surface, the reporting across all of it, and a growing set of production AI agents that draft, triage, and respond to customer communications.

We are looking for someone who thrives on problem-solving and is unfazed by ambiguity. You will own the systems, the processes around them, and the outcomes they produce. Some of this is live and needs to be improved upon. Some parts do not exist yet and we are looking for someone with the design prowess to build them.

This ownership extends past the current infrastructure: we expect you to proactively find problems worth solving, including ones that don't fit neatly inside today's workflows, and to bring teams along as you change how things work.

What you'll own

* The communications layer stack end to end, currently running on::

+ Customer.io: segmentation, Liquid templating, lifecycle and transactional campaigns, and the data pipeline that feeds them. + Front: shared inbox administration and operations. Routing, triage, rules and automation, as