Lead Products & Services Manager - Customer Lifecycle Strategy & Growth

Important Application Submission Information

In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Tuesday, September 22, 2026More than a career - a chance to make a difference in people's lives. --------------------------------------------------------------------------

Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Job Summary

Residential Solutions is the non-regulated business of Duke Energy that sells and administers Home Protection Plans to residential customers. As the business is expanding and a new platform is being developed to support new business models and customers, we are looking to fill a role with focus on leading the customer lifecycle strategy and growth.

Today, customer interactions, communications, engagement efforts, and retention strategies are often distributed across multiple teams, creating fragmented experiences and missed opportunities to deepen customer relationships. This role establishes a unified lifecycle strategy that ensures customers receive the right information, recommendations, and engagement at the right time throughout their relationship with the company. By focusing on onboarding, engagement, retention, loyalty, and customer lifetime value, this role will help improve customer satisfaction, increase retention, drive cross-sell opportunities, and maximize the value of every customer relationship across the portfolio. The Lead P&S Manager serves as a key advocate for the customer and helps shape the evolution of the customer platform through cross-functional collaboration and strategic execution.

Responsibilities

* Lead the development, implementation, and continuou