Community Manager

Extended team $15 - $20/hourpay Required Skills -------------------

Customer support Community moderation Conflict De-escalation Time management ### About micro1

micro1 is the leading AI data lab for training frontier models and evaluating AI agents. Experts contribute their diverse subject matter knowledge across domains such as finance, healthcare, STEM engineering, and more. micro1 transforms that real-world expertise into high-quality training data, evaluations, and feedback loops that improve how AI systems learn, reason, and perform. Our platform identifies and vets top talent through an AI recruiter, enabling high-quality expert contributions at scale. We aim to enable 1 billion people to do meaningful work by applying their expertise to AI. As our global expert network grows, micro1 is building the human intelligence layer for frontier AI.

Job Title

Community Manager

Job Type

Full-time

Location

Remote - Latin America

Job Summary

Join our team as a dynamic Community Manager and play a pivotal role in creating a positive, collaborative, and engaged online environment. You will be at the forefront of customer support and community moderation, proactively resolving issues, answering questions, and ensuring a welcoming experience for all members. If you thrive in fast-paced remote settings and are eager to make a meaningful impact every day, this role is for you.

Key Responsibilities

* Monitor and moderate online communities to ensure a safe, respectful, and inclusive atmosphere.

* Address customer complaints and questions promptly with empathy and professionalism.

* De-escalate conflicts and diffuse tense situations to maintain group harmony.

* Develop proactive engagement strategies to foster a vibrant and active community.

* Collaborate with internal teams to relay feedback and insights from the community.

* Manage time efficiently to handle multiple conve