Change Management Communications Manager

WHY DO WE NEED YOU?

The Change Management Communications Manager will report to the Director of Internal Communications within the North America Communications department supporting priorities for United States and Canada. This role will lead the design and execution of strategic, organization-wide internal communication plans to support change management initiatives across North America. The priority mission in this role is to support a successful safety culture with a multi-year roadmap and integrated communications plan. This position will be partnered with functional experts in the business, including Health and Safety, Human Resources, Operations, members of the Communications Team and others to drive change adoption, minimize resistance and barriers, and ensure awareness and readiness across key audience groups, such as Human Resources, Plant Managers, People Managers and internal colleagues.

The Communications Manager will rely on functional subject matter experts to determine the priorities and content to develop and execute comprehensive multichannel change management communication strategies, including stakeholder assessments, audience impact assessments, training plans, and communication plans for sponsors, people managers, and internal colleagues.

They will also be responsible for determining communication plan success metrics and conducting focus groups and surveys to capture regular feedback from business partners, stakeholders, and audiences to determine sentiment, trends, strengths and opportunities of the approach, and revise plans according to insights. They will measure and track adoption using metrics and data determined by sponsor partners, as well as setting and reporting on communication KPIs to ensure engagement and viewership of communications. They will also implement effective processes, systems, and cultural shifts to be able to create and sustain momentum of the safety movement across key audiences to achieve success obj