Change and Communications Manager

JLL empowers you to shape a brighter way

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Summary

The Change and Communications Manager drives employee engagement, adoption, and awareness across Block’s workplace programs and transitions. This role develops and executes communications strategies that connect Block employees to their workplace, support organizational change initiatives, and amplify the JLL-Block partnership.

Key Responsibilities

• Develop and execute an integrated change management and communications strategy aligned to Block’s workplace transformation roadmap
• Create compelling, brand-aligned content across channels for a global employee audience
• Partner with Experience, Facilities, and Technology teams to communicate service changes, space updates, and program launches
• Build and maintain a communications calendar; manage cadence and consistency of employee and client facing messaging
• Support leadership communications, including town halls, all-hands content, and executive briefings related to workplace initiatives
• Measure communication effectiveness and refine approach based on engagement data
• Serve as subject matter expert on change management methodology

Executive & Stakeholder Management

• Partner with executive leadership to develop communication strategies for global initiatives and organizational change.
• Advise leaders on messaging, communication timing, and employee engagement best practices.

Change Management

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