Social Media Specialist

Please include Cover Letter along with your application!

Spillover Software Group is a leading provider of Digital Marketing Software and Services for restaurants in the Southern United States. Our SAAS solution includes integrated Website, Online Ordering, eCommerce store, Social Media, Email and Text Marketing tools and managed through one central command center.

We are seeking a full time Digital Marketing and/or Social Media Marketing Specialist to join our Concierge Marketing Team. We are looking for an individual who is excited about joining a small but growing company that has a fun, casual culture but also a professional approach to our business. Successful candidates must possess the entrepreneurial drive and spirit to thrive in a fast-paced, evolving environment. Individual achievement is valued and rewarded, but we work as a team and have a relentless focus on customer satisfaction. Strong client communication skills are a MUST.

This role can be performed remotely but we will only consider candidates who reside in a state where we have an established business presence : Texas, New Mexico, Florida, North Carolina.

Key Responsibilities

• Directly manage social media and email campaigns for a dedicated set of restaurant clients to help drive audience and customer growth and engagement.
• Monitor customer comments across multiple social media channels and listings and engage in dialogue as appropriate to help protect a client’s online reputation.
• Collaborate strategically with clients to create monthly marketing plans that incorporate input from the client as well as top-down themes from Spillover.
• Develop content for social media and email campaigns and monitor the effectiveness of these campaigns.
• Collaborate with other members of the Spillover Concierge Marketing team to constantly improve team and individual performance.
• Implement feedback from clients and teammates quickly and effectively to ensure client satisfaction.

Qualifications

• Self-starter, detail-oriented and personable.
• Bachelor’s degree. (Marketing Degree and/or marketing experience a plus).
• Familiarity with and interest in online communication channels such as Facebook, Instagram, X, Google, Yelp!
• Outstanding written and verbal communication skills.
• Strong Client Communication / Customer Service skills.
• Spanish as a 2nd language is BIG plus
• Basic Knowledge of website SEO is a plus
• High levels of initiative and creativity.
• Ability to work under deadlines and be flexible.
• Strong Time Management skills.
• Handle stressful situations well.
• Must be reliable, trustworthy and have a strong work ethic suited to remote working

Job Type: Full-time

Pay: From $48,000.00 per year

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Application Question(s)

• Are you Bilingual (Spanish and English)?
• Are you living in Texas, New Mexico, North Carolina or Florida?

Work Location: Remote