Senior Client Marketing Manager

Empathy is transforming the way families navigate life’s most difficult times - from the loss of a loved one to other major life transitions. By combining technology with compassionate human care, we bring clarity, comfort, and peace of mind when it matters most.

We partner with leading employers, insurers, and financial institutions to deliver meaningful, human-centric support at scale. Today, Empathy supports over 50 million people across the US, Canada, and the UK.

Backed by top-tier investors including General Catalyst, Index Ventures, Adams Street, Aleph and Entreé Capital. We've raised over $160 million to date, including a $72 million Series C, to expand our impact and scale our mission worldwide.

Our team is passionate, empathetic, and dedicated to getting world-class products in the hands of those dealing with emotionally charged and logistically hard moments of crisis, and to partnering with industry leaders to bring Empathy to the masses. We work collaboratively to identify pain points and design elegant solutions for users and partners alike. We aim to shift cultural conversations and move the industry expectations of supporting people through life’s hardest moments forward.

We’re looking for a Senior Client Marketing Manager to build and lead the strategic client marketing function at Empathy.

This role sits at the intersection of Client Success, Product Marketing, Growth Marketing, Product, and our clients. You’ll bring the marketing lens, serving as a subject matter expert for strategic implementations and ongoing client relationships. You’ll join conversations early to understand each client’s ecosystem, goals, audiences, and constraints, translating those insights into a marketing strategy that drives successful launches, activation and adoption, internal audience readiness, expansion, and long-term client retention.

You’ll also own the operating model for how Marketing engages with clients across the lifecycle, creat