Senior Account Manager (Influencer Marketing)

About The Shelf

We are a full-service influencer marketing agency creating meaningful stories, experiences, and content by working with influencers who know how to spread the word about your brand. With our unique, professional, and longstanding influencer marketing expertise, we create the most genuine connections to deliver the results you deserve.

* We’re a team of more than 80. * We’re growing. * We’re about as scattered as a team can be… East Coast, West Coast, the middle of the country… a bunch of us are in Canada, 1 in Ukraine, 1 in Russia… we like to keep our options open in terms of company retreat locations. * About half of us are really funny. * We’re currently working with some pretty amazing brands: Uniqlo, United Parks H&M,, Tailored Brands, Famous Footwear, True Religion, Asana, Lifetime Brands, and Sony just to name a few. About the role

• We're looking for a Sr. Account Manager to run our most complex, high-budget, high-touch accounts — fewer accounts that demand a higher level of service. At this level, the buck stops with you on nearly everything day-to-day; manager involvement is mostly strategic alignment.
• This is also a mentorship role: you'll coach Account Managers and junior teammates on campaign execution and advanced AI strategies, and your processes will often set the standard in our Business Operating System. You operate independently, anticipate fires before they start, and think like a client partner — spotting optimization and growth opportunities, not just executing scope.

What you'll do

Complex Account Leadership

• Own end-to-end delivery of high-budget, intricately structured campaigns with minimal guidance
• Manage unusually demanding clients with special processes that require customized approaches
• Lead elaborate problem-solving calls: navigate influencer issues creatively, guide conversations, handle senior client stakeholders — escalating only major, high-risk challeng