Partner Growth & Engagement Manager

*Upgrade helps customers move in the right direction with affordable and responsible financial products. Since 2017, we've helped over 7.5 million customers access over $42 billion in consumer credit. With a relentless focus on improving our customers' financial well-being, we build products that put more money in their pocket and support their journey toward a better financial future. We're backed by some of the most prominent technology investors and were most recently valued at $7.3B.*

*We're consistently recognized for our collaborative and inclusive culture. Most recently, we were named one of the World's Top Fintech Companies by CNBC, Best Places to Work by Built In, Best Places to Work by the San Francisco Business Times, America's Greatest Workplaces by Newsweek, Best Startup Employer by Forbes, and Healthiest Employers by Phoenix Business Journal.*

*We're looking for new team members who get excited about designing and delivering new and better products. Come join us and help build a better financial future for millions of people.*

Upgrade Home Improvement is hiring a Partner Growth & Engagement Manager to own the full lifecycle of our referral partner book, from existing partners to dormant partners targeted for re-engagement to new partners being onboarded. The role blends administrative and customer service support with targeted reactivation outreach, new partner rollout and goal setting, and cross-functional coordination of partner-facing marketing

What You'll Do

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Partner Support & Administration

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• Serve as the primary point of contact for existing referral partners, answering questions, resolving issues, and handling day-to-day administrative requests
• Maintain and update the referral partner database/CRM (contact info, activity status, referral history, agreements on file)
• Process administrative tasks tied to partner accounts (paperwork, agreement re