Marketing Operations & MLR Specialist

The Marketing Operations & MLR Specialist is responsible for the day-to-day management of CND’s marketing material review and approval processes, serving as the primary operational owner of Veeva Vault PromoMats and coordinator of the Medical, Legal, and Regulatory (MLR) review process.

The role manages materials through the submission, review, revision, approval, release, and expiration; maintains accurate documentation and version control, and provides project management support across Marketing initiatives, including timelines, meetings, status reporting, and cross-functional coordination.

The ideal candidate is highly organized, proactive, detail-oriented, and an effective communicator who can manage multiple priorities and drive work forward in a fast-paced, regulated environment.

ESSENTIAL FUNCTIONS

Percent

Essential Job Function

40 %

Veeva PromoMats & MLR Management

• Serve as the day-to-day operational owner and primary point of contact for Veeva Vault PromoMats
• Manage the end-to-end workflow for promotional materials, including submissions, review routing, revisions, resubmissions, approvals, release, and expiration

* Coordinate MLR reviews across Medical Affairs, Legal, Regulatory, Compliance, Marketing, Sales, Clinical Services, and other stakeholders

* Manage MLR review calendars, timelines, reviewer assignments, meetings, agendas, decisions, and action items

* Monitor material status and proactively communicate progress, outstanding actions, risks, and next steps

* Maintain accurate version control, metadata, approval documentation, and final approved records

• Coordinate release and expiration of approved materials
• Interface with Veeva Managed Services on system updates, workflow issues, enhancements, and process improvements

* Troubleshoot day-to-day PromoMats issues and coordinate resolution with Veeva and internal stakeholders.

* Maintain PromoMats processes, doc