Digital Marketing Account Manager

Job Title: Digital Marketing Account Manager

Grow Pro Agency – Oldsmar, FL (Hybrid) Full-Time | Monday–Friday | 9:00 AM – 5:00 PM

About Us

At Grow Pro Agency, we help martial arts schools across the country grow their student base and scale their marketing systems. We’re a high-performance, in-person-first team operating on EOS® and were recently named to the INC 5000 list for the fourth year in a row.

We live by our Core Values: Always in Beta, Own the Day, Play to Win, and Keep it Real. Our mission is to give business owners the freedom to focus on what they love — and we’re looking for a Customer Success Manager to lead our client experience, retention strategy, and Customer Success team.

About the Role

We’re looking for an experienced Digital Marketing Account Manager with direct digital marketing agency experience to manage client relationships and oversee the day-to-day needs of assigned accounts.

In this role, you will serve as the primary point of contact for your assigned clients, keeping them informed about campaign performance, account updates, billing, payments, and any issues that require attention. You will work closely with our Media Buyer Team and other internal departments to ensure client concerns are addressed promptly and marketing services are delivered effectively.

You will be responsible for maintaining clear communication, managing client expectations, coordinating solutions, and ensuring every account receives the attention it needs. The ideal candidate is proactive, detail-oriented, and comfortable managing multiple client accounts in a fast-paced digital marketing environment.

This is a U.S.-based, in-office first leadership role with hybrid flexibility:

• In-office: Monday, Wednesday & Friday
• Work from home: Tuesday & Thursday
• Schedule: Monday–Friday, 9:00 AM – 5:00 PM

Responsibilities

• Lead, manage, and support your team members, providing assistance when needed and ensuring they deliver a positive client experience.
• Own client retention, satisfaction, and long-term relationships
• Monitor account performance, review reports, and educate clients on campaign results, opportunities, and next steps.
• Provide quality control and strategic oversight for accounts managed within your pod to ensure consistency and best practices.
• Partner with leadership on forecasting, capacity planning, and account load balancing
• Collaborate with internal teams to ensure marketing initiatives are executed accurately and on schedule.

Qualifications

• 3+ years of direct experience in a digital marketing agency, preferably in CSM, Account Management, or Client Services.
• Proven experience leading teams and driving client retention
• Strong communication, leadership, and problem-solving skills
• Highly organized with strong attention to detail and accountability systems
• Experience managing KPIs, workflows, and client communication platforms
• Ability to perform under pressure and handle escalations effectively

Bonus Points If You Have

• Agency or SaaS customer success experience
• Experience with GoHighLevel, HelpScout, or ClickUp
• Background in retention strategy or client lifecycle management
• Experience managing remote or hybrid teams
• Familiarity with EOS® or structured operating systems

Who You Are

• A strong leader who takes ownership of outcomes
• Calm, confident, and effective in high-pressure situations
• Obsessed with client satisfaction and retention
• Highly organized and detail-oriented
• A proactive problem solver who leads through systems and accountability
• Comfortable managing multiple priorities and fast-moving environments

Why Join Grow Pro?

• Mission-driven, people-first culture
• INC 5000 award-winning agency for the 4th year in a row.
• Direct access to leadership and mentorship
• Competitive compensation + performance incentives
• 401(k) with matching
• Health, dental, and vision insurance
• Paid time off
• Professional development opportunities
• Hybrid work structure

Job Type

Full-time

Work Location

Hybrid remote in Oldsmar, FL 34677 (Ability to commute required)

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Application Question(s)

• What interests you most about customer success and client retention, and how do you stay current on best practices in customer experience and account management?
• What date are you available to start working?
• Are you comfortable with the listed salary range?
• How do you handle escalations or difficult client situations while maintaining strong relationships and accountability?

Ability to Commute

* Oldsmar, FL 34677 (Required)

Work Location: Hybrid remote in Oldsmar, FL 34677