Customer Logistics and Field Marketer

Customer Logistics and Field Marketer (hybrid position, weekends required)

You’ll play two roles here: part time as a customer logistics representative, on your computer solving scheduling puzzles to help customers plan their move, and part time as a field marketer, hitting the pavement to talk with property managers or pin flyers on coffee shop bulletin boards.

People are usually moving for a reason - often exciting and sometimes stressful. It is a fast and engaging work environment, and we have fun along the way.

About Bookstore Movers

Bookstore Movers provides high-quality service by trustworthy and intelligent movers and packers to the Washington, DC, area. We are hiring for a full-time positions. We are a 5 star company, have been voted the best movers in DC for over a decade, and were named a Top Workplace by the Washington Post.

Customer Logistics Responsibilities: (80% busy season/20% slow season)

• Deliver thoughtful, empathetic customer support across email and phone
• Quickly and accurately estimate moves via email. Bookstore Movers currently boasts an average response time of just 10 minutes
• Schedule logistics strategically, balancing the needs of the company and the client
• Manage high-volume, detailed record-keeping, ensuring precision
• Attention to detail concerning price estimates, customer inquiries, bookings, and cancellations
• Ability to address client concerns in a thoughtful and problem-solving way
• Actively contribute to a small team that is constantly innovating in a growing company
• Multiple phone shifts per week are required

Field Marketer Responsibilities: (20% busy season/80% slow season)

• In-person promotion of our company to leasing agents, property managers, real estate agents, and adjacent industries, including the distribution of our print materials across the DC metro area
• Assist the Community Engagement Manager with traditional marketing and online promotions
• Visit job sites to generate photography and video content for online marketing
• Maintain a database of outreach efforts and field reports provided to the CE manager
• This position will evolve over time and requires someone with initiative, drive, and the ability to improve one’s skills

Qualifications

• Exceptional communicator (in-person and in written form)
• Personable, approachable, efficient, and have the ability to excel at promoting our brand and services to the public
• Ability to engage with professionalism and courtesy toward clients from a variety of backgrounds and knowledge bases
• Reliable personal vehicle or the ability to effectively navigate the DC Metro area via public transit
• Requires in-person work, must be a local resident of the DC metro area
• Detail-oriented, independent time manager
• Strong sense of empathy, inquiry, and courtesy
• Solution-oriented, proactive problem solver
• Tech savvy: proficient in Google Suite and able to learn new software. We value human contribution and explicitly don't use AI tools at Bookstore Movers
• Four-year college degree or commensurate experience required
• Knowledge of the rental, real estate, and moving industries is a plus
• Knowledge of the regional DMV area is a plus
• A personal computer and reliable, high-speed internet access are mandatory

Benefits

• Competitive benefits package including medical, dental, vision, and life insurance
• Paid Time Off
• 401­K retirement plan with a match
• Flexible vacation scheduling
• Fair, honest, respectful, and fun workplace
• Supportive health and wellness environment
• Squid stickers, retreats, cool swag

Pay

$22.50/hour

Hours

32-40, negotiable. 8am-6pm EST, Weekend shifts required.

To apply: email your resume and cover letter to [email protected];

Please include something unique about yourself as well as why you think you would be a good fit for Bookstore Movers. We're an unusual company, and we'd like to know a way in which you stand out from the crowd.

Bookstore Movers is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran status, or disability status.

Pay: From $22.50 per hour

Expected hours: 32.0 – 40.0 per week

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Hyattsville, MD 20781