Customer Communications Manager - Benefits Division – Remote

Symetra

has an exciting new opportunity to join our Benefits Division as a Customer Communications Manager. The person in this role will own the strategy, development, and delivery of customer communications that inform, engage, and build trust with our customers.

About the role

In this role, you will lead customer communications for the Benefits Division. You will partner closely with teams across the organization including, marketing, product, sales, account management, operations, compliance, and legal to deliver clear and accurate messaging that enhances the customer experience.

You will play a key role in translating complex business updates, operational changes, and regulatory requirements into communications that are easy for customers to understand and act on.

What you will do

* Communication Strategy & Planning * + Develop and implement communication strategies, processes, and workflows for Benefits customers. + Partner with leaders and key stakeholders to prioritize communication needs and align on timelines and deliverables. + Ensure customers receive consistent, clear, and timely information across communication channels. * Communication Development & Execution * + Create, edit, and distribute customer-facing communications, including operational updates, service announcements, and regulatory notifications. + Manage communication logistics, including audience segmentation, distribution methods, and delivery platforms. + Support urgent communication needs related to business, operational, or customer-impacting events. + Monitor project timelines and coordinate communication from initiation through distribution. + Provide reporting and insights on communication initiatives and outcomes. * Governance & Compliance * + Coordinate review and approval processes with compliance, legal, privacy, brand, and other internal partners. + Ensure communications meet regulatory requirements, company standards, and